Payment Policy
Bounty Farms Payment Policy
At Bounty Farms, we strive to make the payment process as seamless and secure as possible for our customers. Below are the details of our payment policy for the fresh delivery of vegetables directly sourced from farms.
Accepted Payment Methods
- Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, Rupay Cards etc.
- Digital Wallets: Payments can be made using popular digital wallets such as Phone Pay, Google Pay, and Paytm etc.
- Bank Transfers: Direct bank transfers are accepted for orders exceeding Rs.3000. Please contact our customer service for bank transfer instructions.
- Cash on Delivery (COD): Cash on delivery is available for orders within our local delivery zones. Please have the exact amount ready as our delivery personnel may not carry change.
Payment Security
- Secure Transactions: All online transactions are encrypted and processed through secure payment gateways to ensure the safety of your financial information.
- Data Protection: We are committed to protecting your privacy and personal information. Please review our Privacy Policy for more details on how we handle your data.
Billing Information
- Accurate Information: Ensure that your billing information is accurate and matches the details on your payment method. Incorrect information may result in delays in processing your order.
- Invoice: A digital invoice will be generated upon successful payment, you can download the invoice from payment section If you require a physical copy, please contact our customer service team.
Payment Timing
- Immediate Payment: Payments are processed immediately upon placing your order. Orders will only be confirmed and processed once the payment has been successfully received.
- Pending Payments: In cases where a payment is pending or declined, you will be notified to provide an alternative payment method. Orders with unresolved payment issues will not be processed.
Recurring Payments
- Subscription Orders: For customers who opt for subscription services, recurring payments will be processed automatically based on your subscription plan. You will receive a reminder email prior to each payment.
- Updating Payment Information: To update your payment information for subscriptions, log in to your account on our website or contact our customer service team.
Refunds and Cancellations
- Order Cancellations: Orders cannot be cancelled after the payment. After this period, cancellations may not be eligible for a refund. Please contact customer service within 24 hours of delivery to report any issues.
- Refund Process: In the event of a refund, the amount will be credited back to the original payment method within 10 business days. You will receive a confirmation email once the refund has been processed. Please contact customer service within 24 hours of delivery to report any issues.
Discounts and Promotions
- Promo Codes: Apply promo codes at checkout to receive discounts. Only one promo code can be used per order.
- Loyalty Programs: Bounty Farms offers a loyalty program with rewards and discounts for repeat customers. Visit our website or contact customer service to learn more about our loyalty benefits.
Contact Us
For any questions or concerns regarding payments, please contact our customer service team:
- Email: hr.bountyfarms@gmail.com
- Live Chat: Available on our website www.bountyfarm.in during business hours
Thank you for choosing Bounty Farms. We are committed to providing fresh, high-quality produce and a smooth, secure payment experience. Your trust and satisfaction are our top priorities.